Frequently Asked Questions

Frequently Asked Questions

Order Process

Shipping delays may occur due to several factors, including ingredient and packaging shortages, ongoing pandemic issues, and other factors.

How do I log in?

If you are new to the site, you can register for ordering by using the “Log In” link in the upper right corner of each page.

How do I place an order?

If registered, you can use the “Log In” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart.

I tried to check out and the item in my shopping cart disappeared. What happened?

Items will remain in your shopping cart for 14 days; after that time the items will disappear if not ordered.

Can I change or cancel my order once it is placed?

Once an order is placed, it cannot be cancelled or changed. However, if the item(s) in your order are all on backorder, then the order can be cancelled prior to shipment.

Can I enter multiple promotion codes? 

Multiple promotion codes aren’t generally accepted. Please check the disclaimer associated with your promo code for details and conditions. Promotion usually may be combined with shipping offers. Again, please check the promo code disclaimer for details.

What is the cutoff time for order fulfillment?

Most orders received by 2 p.m. EST will ship the same day.

Can international orders be placed online?

We do not take international orders at this time. 

How do I know if I need to pay sales tax?

Sales tax will be added to orders delivered to any state that collects sales tax.

Payment Information

Is it safe to enter my credit card information online?


What forms of payment are accepted online?

We accept Visa®, MasterCard®, American Express®, and Discover®.

Do you accept international credit cards?

Yes, if they are the ones listed above.

When will my card be charged for items I order?

We authorize and settle for the full balance when you check out.

When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?

This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.

Do I have the option to store my credit card information?

Not at this time.

Why am I seeing multiple charges for the same transaction on my card?

It could be a typographical error in the order and the charge should clear out within 2-3 business days. You may see a pending charge and a settlement; the pending will clear in 1-2 business days. 

Shipping Information

Do you ship internationally?

Yes. When placing an order for international delivery, please email

Do you ship to P.O. or A.P.O. boxes?

We only ship to physical street address.

Returns & Exchanges

What is your return policy?

-Return any product* in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.

-After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.

-Items returned to Allured Beauty Shop after 90 days will not be accepted for return or returned to you.

*EXCEPTIONS: copyrighted materials, HAZMAT items, drop shipped items without a return authorization approval from our Customer Service Department 

How long will it take to get my refund?

Please allow 14 days for credit to be processed and issued once returned items are received.

What if my shipment is damaged?

Please keep all packing materials until items have been fully inspected. Contact Customer Service at 1.800.558.5571 within 72 hours to report damage.

Something's missing from my order. What should I do?

Items missing from your order must be reported missing within 48 hours of receipt for replacement.

How do I return something I ordered to Allured Beauty Shop?

Here are 4 easy steps to returning your product:

  • Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 800-558-5571.
  • Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 800-558-5571. If applicable, include RMA or RA number.
  • Package your return to ensure no damage upon return shipment. If items received are damaged there will be no credit issued.
  • Returns should be addressed to:

Allured Beauty Shop
18260 Oak Park Dr.
Abingdon, VA 24210
Attn: Returns Department

NOTE: Return shipping charges are the responsibility of the customer.

How do I exchange something I purchased from Allured Beauty Shop?

Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above and include the Exchange Form with your return.

I saw an item on the website, and now it has disappeared. Where did it go?

If the item has disappeared, then it has either been discontinued or it is out of stock and we do not have an estimated date for new stock arrival.

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